Legal
Terms of service
Not a finished document — do not publish this page as-is.
This is a structural outline of what the terms of service needs to cover. It has not been drafted or reviewed by an Australian legal practitioner and it is not legal advice. Generate the real document with a compliant generator (Termly or Iubenda both handle Australian Privacy Principles), have a solicitor review it, then replace this file entirely.
See HANDOVER.md · Legal section
01The agreement and the parties
- Legal entity name and ABN
- That the customer is a business, not a consumer acquiring for personal use
- How the terms are accepted and how changes are notified
02Subscription, billing and cancellation
- Month-to-month term with no minimum commitment — this is a stated market position, make sure the contract matches the marketing
- Cancellation self-service in-app, effective at the end of the paid period
- No auto-renewal into a fixed term, explicitly stated
- Pricing in AUD, GST treatment stated once and consistently
- Metered usage: SMS, email, WhatsApp and AI limits, and what happens on overage
03Acceptable use — the important one
- Customer must not use the platform to solicit fake or incentivised reviews
- Customer must not attempt to suppress or filter genuine negative reviews
- Customer warrants it has consent to contact the individuals it uploads
- Right to suspend for breach, given our own compliance exposure
- Cross-reference the public review collection policy
04Customer data and who owns what
- Customer owns its contact lists and its review content
- Our licence to process that data to deliver the service
- Export available on request; be honest about the limits of what can be exported
05Third-party platforms
- Google Business Profile, Meta, WhatsApp and OTA platforms each have their own terms
- We do not control their policies, ranking, review removal decisions or suspensions
- No warranty of any ranking, review volume or AI visibility outcome
06Australian Consumer Law
- Non-excludable consumer guarantees acknowledged — they cannot be contracted out of
- Liability limited to the extent permitted by the ACL
- Liability cap, typically fees paid in the preceding 12 months
07Physical goods (tap cards)
- Delivery timeframes and freight
- Returns and replacement for faulty NFC hardware
- That prices include GST
08Term, suspension and termination
- Suspension for non-payment or acceptable-use breach
- What happens to data after termination and for how long
09General
- Governing law and jurisdiction — nominate an Australian state
- Dispute resolution before proceedings
- Assignment, severability, entire agreement