For veterinary clinics
The most emotional reviews in any industry — and the hardest to reply to.
Pet owners write with real feeling. That's wonderful when the outcome was good and brutal when it wasn't.
“They're not lying, they're grieving. But it still sits there under our rating.”
How owners in this trade describe it, in their own words
The problem
Pet owners write with real feeling. That's wonderful when the outcome was good and brutal when it wasn't.
What it costs
A grieving owner writing at midnight about the animal you couldn't save is not being unfair. They're heartbroken. But it sits on your profile next to your rating, and the next person choosing a vet reads it cold, with none of the context.
What we do
Ask every routine visit so the profile reflects the whole practice, not just the worst nights. And reply to the hard ones with genuine care, not defensiveness.
Specific to veterinary clinics
Three things that are only true in your trade
01
Routine visits carry the profile
Vaccinations, check-ups, dentals. The everyday work that nobody thinks to review.
02
Replies that hold up
Compassionate, non-defensive responses to grief-driven reviews. Everyone reading judges the reply more than the review.
03
Emergency and after-hours
Track these separately — the expectations and the emotion are completely different.
What matters most here
The parts of the platform veterinary clinics use every day
Also in health & medical
See what AI says about veterinary clinics near you.
We ask the engines the questions your customers ask, and show you the answer they actually gave.
- See your real position in ChatGPT, Gemini, Perplexity and Grok
- Your grid rank across every suburb you service
- How many reviews the businesses beating you actually have
- No card, no call, no obligation